Julie Allen Consulting is approved to help organisations achieve a variety of Quality Standards.
EFQM INNOVATIONS LENS
Why an EFQM Innovation Lens?
Innovation has never been more important. Properly understood and applied it can help any organisation grow faster, be more agile and unlock new forms of value. However, creating a self-sustaining culture of innovation can be hugely challenging.
At EFQM, we aim to help organisations improve their performance and to meet this aim one of our services is to offer data-driven, analysis-based tools to give organisations meaningful insights, empowering them in their journey towards becoming outstanding.
One such analysis-based tool is this Innovation Lens. It is designed to help organisations understand what innovation means for them and challenges them to focus on developing new products, services, solutions and ways of working to add new value. It supports organisations in the development of processes that will enable sustainable innovation, provides a measure against which they can assess innovation performance and confirms evidence of innovative activity.
What are the benefits of using the EFQM Innovation Lens?
The Innovation Lens allows an organisation to assess its level of innovation maturity against a comprehensive suite of indicators that are structured against the titles of:
The Gold Star Customer Service Excellence Award is designed to bring professional and effective international customer service practices into common use by Northern Ireland businesses. The aim is to provide SME’s with an effective improvement tool to help them deliver services at home and abroad by putting customers and customer support systems at the core of what they do.
Participation in Gold Star will deliver real & tangible benefits: - You really have to focus on your customer, which adds to the bottom line, making your organisation more profitable by:
How we do it?
1. Complete an assessment
2. Identify the areas of strength & under performance.
3. Agree an action plan to move the underperforming areas to a minimum standard. You receive: -
4. When you are ready to apply for the Gold Star accreditation, an evaluation of your progress is made by an appointed ‘Validator’.
5. If the required standard of performance is achieved then you are accredited as “Service Excellence Gold Star”.