Julie Allen Consulting is approved to help organisations achieve a variety of Quality Standards.
The Gold Star Customer Service Excellence Award is designed to bring professional and effective international customer service practices into common use by Northern Ireland businesses. The aim is to provide SME’s with an effective improvement tool to help them deliver services at home and abroad by putting customers and customer support systems at the core of what they do.
Participation in Gold Star will deliver real & tangible benefits: - You really have to focus on your customer, which adds to the bottom line, making your organisation more profitable by:
How we do it?
1. Complete an assessment
2. Identify the areas of strength & under performance.
3. Agree an action plan to move the underperforming areas to a minimum standard. You receive: -
4. When you are ready to apply for the Gold Star accreditation, an evaluation of your progress is made by an appointed ‘Validator’.
5. If the required standard of performance is achieved then you are accredited as “Service Excellence Gold Star”.
The European-wide recognition scheme is ideal as a practical starting point for any organisation or business in Europe wishing to embark on an improvement programme.
Achieving EFQM (European Foundation Quality Management) Committed to Excellence (C2E Model) will demonstrate to your staff and customers that you are serious about continuous improvement and dedicated to the pursuit of business excellence.
The C2E Model provides a framework for organisations to discover their current “level of excellence” and identify where they need to focus improvement across the following 5 Criterion:
The Benefits of Committed to Excellence include
How does it work?
Innovation is critical to the long term success of a business because research tells us that:
The Investor in Innovation Programme aims to improve innovative performance within organisations, regardless of size, sector, or maturity.
Innovation is still regarded by many as leading edge technology, R&D or product development.
Increasingly organisations are recognising that innovation is more than the development of new products or services, however revolutionary. It’s also about creating a constant flow of new ideas, responding to new trends or changing market conditions, as well as improving existing products and services. Innovation is about engaging the whole organisation in the creative process.
Investor in Innovation challenges organisations to identify the actions they need to take to create an environment in which innovation can thrive and deliver tangible benefits. Through accreditation, the programme also recognises those organisations that have made significant progress in this area.
The Innovation Mix illustrates the activities, processes and culture that combine to stimulate innovation and encourage it to flourish. It represents a broad view of innovation and aims to measure tangible business impacts along three key strands namely Direction, Climate and Delivery.
How does it work?
The Investors in Innovation programme is facilitated at each step by an Innovation Advisor. The steps involved are summarised below and the order of the steps and duration can be tailored to suit the needs of the organisation.