SERVICES
Julie Allen Consulting offers a range as services including:
INVESTORS IN PEOPLE
The well known Investors in People Standard is a business improvement tool designed to advance an organisation’s performance through its people. Currently in Northern Ireland, some 1,500 organisations are using Investors in People to transform their businesses.
The Investors in People framework is a tried and tested way of improving an organisation’s performance. It works by providing a baseline of good management, which can be expanded on, as and when an organisation needs to strengthen its practice.
Whatever your business issues, there are 3 core principles that Investors in People
helps you focus on:
Plan: Develop strategies to improve performance
Do: Take action to improve performance
Review: Evaluate and improve performance
The beauty of the Investors in People approach is that the framework is outcome-based. It lays out the evidence requirements that tell you what you need to achieve to meet your organisation’s goals, but doesn’t prescribe how to meet them. We recognise that every organisation is different, so the exact way you reach your end goal will depend on what’s best for your organisation. Julie Allen Consulting has helped many organisations transform their businesses. |
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 Download the Investors in People Framework summary
Success Stories
Julie Allen Consulting has helped
many organisations transform their businesses. Some examples can be found in our case studies:
Download Fonacab case study
Download The Now Project case study
Investors in People Group Programme
Group programmes offer assistance to 10 organisations through 5 structured one-day training sessions plus in-house mentoring support delivered by a nationally registered Investors in People Adviser. These programmes are part funded by the Department of Employment and Learning.
Download the details of group programme
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MANAGEMENT ANALYSIS AND PLANNING
The MAP programme is specifically designed for small to medium-sized enterprises (10 to 250 employees). An analysis of your business is carried out on-site by a professional business adviser, who will provide you with a report detailing your:
- Management/leadership strengths and weaknesses;
- Areas for development; and
- Management/leadership skills gaps.
Most importantly, you will receive a training and development plan highlighting practical, achievable solutions to any areas that need attention.
Programme benefits
MAP can;
- Help increase business performance and profitability;
- Provide a greater understanding of the management and leadership issues within
your business;
- Highlight areas of concern;
- Recommend constructive, positive solutions; and
- Provide funding towards activities set out in your training and development plan.
The Costs and Eligibility
The Department for Employment and Learning will meet the cost of the business analysis, (itself worth £1000) and will provide up to a further £6000 of funding (on a 40% basis), towards development activities arising from the completed training and development plan.
All NI based companies in the 10-250 staff size may now apply for funded places. This will include Invest NI companies, though DEL funding per programme will be set at a maximum of £7000 per annum. This includes £1000 for the business planning and 40% of the cost of any identified training as stated in the MAP training plan and agreed by DEL.
Download – MAP Information Leaflet
Download - The Frying Squad case study to see how MAP helped improve the Frying Squad's efficiency, effectiveness and increased gross profit by 7%
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HUMAN RESOURCE CONSULTANCY
• Performance management,
• Redundancy support and guidance,
• Recruitment and Selection,
• Learning and development and evaluation,
• HR Audits,
• Disciplinary and Grievance investigations, hearings and appeals
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DEVELOPMENT AND DELIVERY OF MANAGEMENT TRAINING COURSES
Developing your managers to provide them with the knowledge and skills to be effective managers is key to creating effective organisations. We work closely with our clients to ensure that development provided meets their needs.
The following programmes have been delivered to our clients:
• Performance management
• Business planning
• Business Balanced Scorecard
• Developing learning and development plans
• Recruitment and Selection
• Disciplinary and Grievance
• People Management Skills
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CUSTOMER EXCELLENCE
Julie Allen Consulting has been approved by Centre for Competitiveness to provide advice and guidance to organisations wishing to achieve ‘Gold Star Service Excellence’ Accreditation.
'Gold Star' has been developed to increase the competitiveness of the participating organisations by creating real competitive advantage.
The scheme is based on research into International approaches to building world class service excellence and has been developed by Centre for Competitiveness (CforC) in conjunction with the Northern Ireland Chamber of Commerce (NICC), is endorsed by the Northern Ireland Consumer Council and is supported by Ulster Bank
The “Gold Star” Standard – Why would you want it?
Participation in Gold Star will deliver real & tangible benefits: - You really have to focus on your customer, which adds to the bottom line, making your organisation more profitable
• Builds your brand & reputation
• Makes your staff happier in their work
• Separates you from your competition
• Makes suppliers want to work with you
• Community respects, supports and values you
• Simply put: it “Builds a Better Business”
The “Gold Star” Standard – How does it work?
1. Complete an assessment with a Service Excellence Gold Star ‘Approved Advisor’
• You answer 42 questions about your customer service policy, processes and measurements
• You reflect on your business, giving honest answer
• Your Advisor brings insight and understanding
2. Identify the areas of strength & under performance
3. Agree an action plan to move the under performing areas to a minimum standard. You receive: -
• Half day assessment support
• Half day action planning support
• 2 x half-day support sessions
• 4 x 1 hour mentoring sessions
4. When you are ready to go for the Gold Star accreditation, an evaluation of your progress is made by an appointed ‘Validator’
5. If the minimum standard of performance is achieved then you are accredited as “Service Excellence Gold Star”
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