Phone: 028 9042 4746 | Fax: 028 9042 4746
 
     

Julie Allen consulting offers of a range services designed to help business improve performance.

  • Advice and Consultancy on Investors in People implementation
    Investors in People as a National Standard, is a framework within which best practice within learning and development of people resources are promoted to support the achievement of business goals. Investors in People is based on common sense; everything it specifies has a clear business purpose. The standard provides the basis for a continuous improvement cycle that not only can help the organisation become more productive and more competitive but also understand and quantify its return on investment.

We are Registered Advisers with the N. Ireland Investors in People Quality Centre and have advised many organisations both in the public and private sectors since 1997 on how to implement this National Standard to their business.

Group programmes may be available funded by the Department for Employment and Learning.

Facts and Figures:

    • 60% of Northern Ireland’s top 100 companies have achieved the Standard.
    • As at the end of September 2002 the latest statistics indicate that a total of 29,771 organisations were fully recognised with the Standard.
    • 25% (or 1 in 4) of the UK working population is employed by organisations with the Investors in People Standard

    Profile

    Profile is an alternative assessment service to a normal Post Recognition Review. As a tool it was designed to allow an organisation to pinpoint just how good it is and also at a later date compare themselves with other organisations.

    Profile is based on the content of the existing Investors in People Standard. However, to make the reporting back more useful, the indicators and evidence requirements have been grouped into 23 measures and structured under three sections.

    These sections are:

    1. Developing our Strategy:
    This covers strategic planning and evaluation.
    2. Implementing our Strategy:
    This covers management behaviour
    3. Developing our People:
    This covers communication, training and development.

    For each measure, an organisation will be assigned one of four levels based on the evidence that the assessor finds when conducting the review. Level 1 represents an organisation meeting the Standard, whilst level 4 represents an organisation likely to be demonstrating outstanding characteristics of the Standard for example, using information from both self-review and external sources to improve its practice.

    Feedback from the Profile Review comprises of three graphs, one section for each, which details the level assigned for each measure together with a concise written report which gives the rationale for the Assessor’s conclusions and suggestions for further improvement.

    Work Life Balance Model

    Everyone needs work-life balance, whatever their age or situation. It isn’t just about working mothers – it is about finding new ways for your organisation and your people to work, which will make your organisation a better and more productive place.

    The new work-life Balance Model is a practical and realistic way to help you get to grips with these issues and find the right solutions for your organisation. What works in one organisation may not work in another, so the Model will help you find what suits your culture and business needs, as well as meeting the different needs of your different people. The model helps achieve this by shifting the focus onto what you can do to help people deliver your objectives rather than manage how they do it.

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  • Development of systems and procedures to improve people development
    People development is key to organisational success, ensuring that the business has the knowledge and skills needed for now and in the future. We can help you design and implement; management performance systems, development plans, as well as conducting training needs analysis and induction programmes.

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  • Design Company Training plans (CDP)
    The Company Development Programme (CDP), funded by Investni can help companies to improve business performance. By providing practical and financial support for learning and development activities organisations can improve the skills levels of managers and employees within their workforces.
    We can help you develop a framework for a learning and development strategy to improve people performance and secure funding through the Company Development Plan (CDP).

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  • Management Development and Training
    Management Development programmes can be designed to suit the needs of individual clients. Examples include Appraisal/Performance Management Training, management and leadership, Improving Customer Service and Human Resource Practices.

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  • Advice and consultancy on introducing the Business Balance Scorecard
    To assist an organisation in setting measures that combine the financial and non-financial dimensions of performance the Business Balanced scorecard can be used by an organisation to provide a more balanced view of the organisation. The Balanced scorecard is a useful predicator of future performance and has shown many successful results in many private sector companies.

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  • Personnel Services
    Selection and Assessment, Generalist HR advice as well as providing a HR service for SMEs or organisations requiring a short term Human Resource adviser.

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  • Welcome to Excellence
    The Welcome to Excellence series of Customer Service Training Programmes has been developed by the Tourism Training Trust, in collaboration with the Northern Ireland Tourist Board to assist individuals and organizations in the tourism, leisure and hospitality industry to provide first class standards of service on a consistent basis to both visitors and local residents.
    • Courses
      There are now 3 one day training programmes available in Northern Ireland, which provide front-line staff and managers with the skills they need to provide high standards of service.
    • Welcome Host
      Designed to improve standards of customer service given to visitors.
    • Welcome Host Plus
      Building on Welcome Host this course introduces the participants to advanced customer service and communication skills which help give the business a competitive edge.
    • Welcome All
      Designed to provide practical advice and guidance on service to customers with disabilities and special needs. (includes information on the Disability Discrimination Act)
    • Sector Specific Modules
      In addition, Sector specific versions of Welcome Host are now available, tailored to the needs of seven industry sectors.

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  • Advice and Consultancy on Hospitality Assured Standard implementation
    Hospitality Assured is the ultimate quality standard for the hospitality industry as a sign of service excellence. It is accredited by the Hotel and Catering International Management Association (HCIMA), the industry’s only professional body.

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Should you wish to discuss your requirements with us you can contact us at info@julieallenconsulting.com

 


 
       
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